How to transform testers into customers

It’s important to treat your customers and beta testers right. In this post I explore how it can lead to your testers becoming happy customers too.

When doing research for a previous blog post about getting your testers involved to help find your target audience I realized that customers often feel like beta testers when they’re actually paying customers. In other words, the app they’ve bought has some bugs or limited usability and they reckon it should’ve been tested more before hitting the paying market. Unfortunately many organizations lack the time and money to do extensive quality controls of their apps and therefore release their products when it still have some kinks to work out. It might still be at an acceptable level, but it can be enough to annoy the consumer.

Here in the app development community we benefit from having beta testing as a huge part of our development process. When you clearly label your product as a beta version then your potential customers know that if they want to test it, they can to expect it to be flawed. It is a big no no in my book to treat your paying customers as unpaid beta testers, because you only get one chance to impress.

So instead of making the early adopter customers your beta testers, make the beta testers your customers. There are a few things you can do to increase the chance of this transformation from tester to customer. To start with obviously treat the testers well and have a good dialogue with them. When the beta testing is done you can offer them a special deal. Perhaps give them the production version of the product, or a reduced price or some other incentive that will turn them into customers. Just make sure to not offer this incentive until after the testing is done to avoid getting extra positive feedback in “exchange” for this offer. If you have a good app that they enjoyed testing it should be easy turning them into customers, as long as you genuinely appreciate them and show it.

So keep in mind, everyone is a potential customer and make sure to treat them that way, including your testers!

Beta Tester of The Month – August 2015 – Taras Honcharenko

It’s a new month and time to showcase another awesome beta tester here at Beta Family. Taras Honcharenko has only been a part of our family for a few months, but has already tested lots of apps! He’s got a very interesting philosophy. Read on to check it out.

Name: Taras Honcharenko

Age: 32

Nationality: Ukrainian

Devices you own: Sony Xperia z3compact, HTC ONE, HTC Sensation XL with Beats Audio X315e And iPhone 6 (is temporary unavailable).

How many apps have you beta tested?

At this moment I have tested 50 apps on Beta Family.

What’s your best quality as a tester?

I am target-oriented, perseverant and ingenious.

What’s your favorite app?

I can’t indicate any specific app because there are a lot.

Do you have a favorite app developer or company?

Cloudburst games LLC and Fábio Guimarães Cunha are definitely my favorite developers regarding the quality of apps and feedback.

How come you started with beta testing?

I’m trying to improve my testing skills thus I’m permanently searching for opportunities in different areas. Therefore when my brother mentioned Beta Family as an excellent testing field I was glad to join the family.

What kind of apps do you most like to test?

I’m a huge fan of logical games.

As you’ve tested lots of apps you must have encountered many bugs and faults. Is there one bug or fault you see often that you feel developers should know about and fix before starting the beta testing?

The most crucial constituent of any app is its main functionality. In search for various features some developers can easily neglect the importance of proper and stable performance of primary function.

Why are you part of Beta Family’s community?

I consider the Beta Family by far the greatest place to improve testing skills for a novice tester. It’s extremely convenient and user friendly.

How long have you been a member at Beta Family?

I joined the community on 14 December 2014.

Do you have any tips for newly started beta testers?

Be patient, perseverant, and passionate about your job.

What’s your philosophy towards beta testing?

“Be water, my friend”. (Quote from martial art legend Bruce Lee).

To get the meaning of the quote, click here.

What three things do you need to be successful in beta testing?

  • Efficiency, detail-orientation and good communicative skills.
  • Would you rather test apps for bigger companies or new start ups?
  • I’m currently working on the position of QA Engineer in pretty big company dealing with different e-commerce projects but i’m still highly interested in any high-quality project despite the company format.

What makes an app exciting to test?

The basic aspect of any application is IDEA. The more interesting is the IDEA, the more exciting is testing

How many apps are on your phone right now?

It’s about 20.

Are you a gamer? If so, what kind of games do you like?

I’m hardly a gamer nowadays, but i still get excited while playing old console games.

A big thank you to Taras. We are happy to have him and his beta testing skills in our community. Next month we will feature another successful beta tester so make sure to subscribe!

PUBLISHED BY

Malin Klockare Gullesjö
Malin Klockare Gullesjö is working with Beta Family’s online profile. She has previously worked as a community manager on social media in the tourism industry.

Beta Testing with Hoops Rivals

This week I’ve interviewed the app development company DM Digital who are releasing the app game Hoops Rivals on iTunes and Google Play. We talked about beta testing and how hoops-rivals-logothey used this method to create a basketball app with crisp graphics and stimulating user interface.

Hi guys! Tell us about your company and what you’re doing.

DM Digital, our company, is set up as two interwoven teams: one provides mobile and web development to local companies and startups (to bring home the bread), the other focuses on our own startup products. During these years we managed to grow slowly but steadily, creating a young, motivated and passionate 10-person team. We are in constant contact with a local university (me and our CEO Daniele Grassi wrote an academic paper last year) and we are very active in the community.We are not very consultancy-like people: we feel that Italian companies strongly undervalue well-crafted software and the “price-is-the-only-thing-that-matters” mentality we perceive around us constantly frustrates us. That’s why our dreams, hopes and longest hours are invested on our own startup ideas. How come you started with app development?</strong>We started building mobile apps in 2011 because we strongly felt that the market had a clear growth potential, and we were extremely engaged by the endless interaction possibilities that mobile apps provided to users.

DM Digital, our company, is set up as two interwoven teams: one provides mobile and web development to local companies and startups (to bring home the bread), the other focuses on our own startup products. During these years we managed to grow slowly but steadily, creating a young, motivated and passionate 10-person team. We are in constant contact with a local university (me and our CEO Daniele Grassi wrote an academic paper last year) and we are very active in the community.We are not very consultancy-like people: we feel that Italian companies strongly undervalue well-crafted software and the “price-is-the-only-thing-that-matters” mentality we perceive around us constantly frustrates us. That’s why our dreams, hopes and longest hours are invested on our own startup ideas.How come you started with app development?We started building mobile apps in 2011 because we strongly felt that the market had a clear growth potential, and we were extremely engaged by the endless interaction possibilities that mobile apps provided to users.

How long do you stick with an idea for an app before giving up on it? Do you prototype, do you test your ideas on people etc?

We think that early prototyping is the key to test ideas right away without risking to commit too much time to a losing one. We try to build functional prototypes using at most 20 % of the time-budget we allocate to a project, then test the ideas on friends, family and involving people who can be considered domain-experts in the context of the idea.

What motivates you and what are your goals with the company?

It would be too easy to say that we want to revolutionize the world with our ideas. The truth is that we love creating new things, and we get a great satisfaction in the process. We love nice and smooth user experience and solutions that make you say “wow!”, and keep you engaged with them. That’s our goal, providing great experiences to our users and keeping our creativity flowing.

What would you say are the top three skills needed to be a successful app developer?

Being a successful app developer means having the right mix of different skills: Great sense of design, great sense of technology and a great sense of the market.

What have been some of your failures and what have you learned from them?

In 2012 we launched a startup called inbooki that allowed people to write and read immersive and interactive e-books. “inbooks” could be written to change their content and their story depending on the reader’s choices, their profile and environment. We won a couple of awards for this app, but we made the mistake of focusing on the Italian market (too small) and of listening too much to so-called “business advisors”, instead of concentrating our efforts in providing the best possible experience to our user base.

What advice would you give to someone who wants to be a successful app developer?

Listen to your gut, test your ideas as soon as possible and iterate rapidly.

Can you tell us a bit about your new app and how you got the idea for it?

Our developers and CEO have a great passion for basketball but sometimes is not just possible to go out an play against your friends for different reasons: Bad weather conditions, lack of free time, etc. We believed that developing a basketball management game could have helped us to play basketball everyday.

As there were no realistic basketball management game on the market we believed that that could have been a great chance to build the first basketball management game for mobile devices. We wanted to make a realistic game in order to help young basketball players to understand tactics and stats in basketball and help them spread this sport worldwide.

Like all sports games, the quest for the number one spot sits at the center of Hoops Rivals goal. Once players download the app, they will love its crisp graphics and stimulating user interface.
Assembling a team is simple, making that team a wolf pack of winners is the challenge. True fans of the game will welcome that challenge, as they develop rivalries across the leagues and watch their amateur players grow into statistical giants. Users can create and manage their basketball team, purchase players from the global market, and train them according to the manager’s preferences for play style, strategy, and tactics.

Side activities include upgrading your stadium and facilities to accommodate your growing fan base, earning tickets and cash from sponsorships, prizes, player sales, and game victories. Managers can determine the aggressiveness and rotation of their players, with complete access to all player stats at every instant.

Daily player training encourages team growth and performance and enhances overall team standings. Pre season drafts each month ensure each manager 2 new players with fresh stats to grow from. Once assigned a team, managers will all have their unique set of players to begin with. What happens from there is the essence of the excitement that this radical new game promises.

Regular season team match ups can be complemented with friendlies coordinated with other managers. Stats include rebounding, steals, 2 pt shooting, 3 pt shooting, free throws, fatigue, form, and much, much more. Managers and their teams will “level up” after each season, giving them a draft advantage based on league averages.

What problems are you facing right now?

We have made a soft launch of the game and we are already getting an unexpected number of daily downloads. We are now trying to work on ASO in order to rank higher in both iTunes Store and Google Play as we believe that many people could appreciate our game.

What do you feel are the positive aspects of using a crowdtesting platform for your beta testing?

We believe that using a crowdtesting platform is essential to test an app under different realistic platforms which makes the test more reliable, cost-effective, fast, and it’s also easier to identify bugs. In addition to that, crowdsource testing is great to target a specific group of tester thanks to the different filters that can be applied when looking for testers.

What challenges are you facing in the beta testing process? Can Beta Family can help with them?

It’s not easy to find testers that are interested in giving an honest feedback. Our main goal was to find out what needed to be edited, removed or added in our app. We weren’t just looking for people playing the beta version of our game before releasing it; we wanted feedbacks outside our office.

Beta Family allows us to find many testers for both iOS and Android devices and thanks to the easy reporting system, we received plenty of honest and inspiring feedbacks.

Can you tell us more about your testing plans?

Our official testing plans are ended as our game is now available for iOS and Android devices. However, as we are the first users of Hoops Rivals, we are running performances and usability test every day.

Why did you choose Beta Family over other similar services?

We chose Beta Family as subscribing and starting our first tests was straight simple. Many other services require too many information and too much time to run a test. We also chose Beta Family as exporting and analyzing users reports was very intuitive and fast.

I hope you enjoyed this interview on beta testing with DM Digital. I like how they learned to concentrate their efforts on providing the best possible experience to their user base instead of listening to others about how to run their business.

PUBLISHED BY

Malin Klockare Gullesjö
Malin Klockare Gullesjö is working with Beta Family’s online profile. She has previously worked as a community manager on social media in the tourism industry.